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Financial Solutions Analyst - EOI

Be someone who thrives in an environment where you can grow and develop

  • Based in Takutai Square, Britomart

  • Customer Care Team


    How will I help?

    You will have a critical role in supporting our customers that are experiencing financial hardship due to an unforeseen life event. As a Financial Solutions Officer you will speak with customers to understand their situation, explore options to determine the best path forward, and then assist and assess throughout until the customer is able to resume normal banking.

    At Westpac we want to ensure we are doing the right thing by our customers. In this role you will be living our Service Promise as well as working towards our Best Customer Outcome framework.

    What is in it for me?

    Be part of a company where you are valued as an individual and able to put you mark into our customer experiences. With job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth and insurance offers), you will develop so your career can grow as you do.

    What do I need?
  • Experience in a financial focused role
  • Experience in collections and lending role would be a benefit
  • Customer service skills that can be described as exceptional - both listening and verbal
  • Excellent problem-solving skills
Why Westpac?

We are passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development. As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, wealth and insurance benefits in the market, gain access to a suite of online learning modules and career planning tools to grow with us, as well as our industry-leading superannuation programme and fantastic staff banking package.

Next Steps

For more information, please get in touch with alahna.walker@westpac.co.nz Please note we are happy to answer your questions but we do not accept applications by email as this is only an expression of interest advertisement.
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