Team Leader

About the Role

We're looking for a hands-on Team Leader to guide a team responsible for the accurate and timely administration of KiwiSaver member records. You'll balance day-to-day operational leadership with a focus on service quality, compliance, and continuous improvement in a fast-paced registry environment.

Key Responsibilities

Lead, coach, and develop a team of registry administrators processing KiwiSaver member transactions (contributions, withdrawals, transfers, and member data updates)
Monitor team performance against SLAs, quality standards, and regulatory requirements
Manage workflow allocation, escalations, and resourcing to meet daily processing targets
Ensure processes comply with FMA/IRD requirements and internal risk and compliance frameworks
Identify and drive process improvements to lift efficiency and member experience
Support recruitment, onboarding, and ongoing training of team members
Report on team performance, issues, and trends to senior management
Act as an escalation point for complex member or client queries

About You

Proven experience leading a team in financial services, superannuation, or KiwiSaver/registry administration
Strong understanding of KiwiSaver legislation and registry processes (highly regarded)
Excellent people leadership skills with a track record of coaching and developing staff
Strong attention to detail and a compliance-first mindset
Confident communicator, comfortable managing competing priorities under pressure
Proficiency with registry/administration systems and Microsoft Office

What We Offer

Opportunity to lead within a global financial services organisation
Supportive, collaborative team culture
Career development and training opportunities
Auckland CBD location

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