Operations Analyst

About NZX

As New Zealand’s Exchange we are passionate about working with our customers and stakeholders to grow the markets NZX operates, which generate wealth integral to New Zealanders’ prosperity, and New Zealand companies getting ahead. To support the growth and development of our core markets business, and to ensure we are well connected to New Zealand investors, NZX owns Smart, issuer of listed Exchange Traded Funds and manager of the SuperLife KiwiSaver scheme.
NZX also provides wealth management services for New Zealand advisers via our Wealth Technologies business.
  

About the opportunity

The Operations Analyst plays a critical role in the smooth running of New Zealand's capital markets. This role is responsible for processing market announcements during trading hours, creating and maintaining instruments, implementing corporate actions, and managing operational incidents as they arise.
Working closely with listed issuers, share registries, and internal teams across Technology, Regulation, and Capital Markets, the Operations Analyst ensures that issuer and instrument data is accurate, complete, and reflected correctly across NZX systems. The role also contributes to testing, documentation, and process improvement initiatives that support the ongoing evolution of our market infrastructure.

Key responsibilities

• Support day-to-day NZX market operations, managing operational processes, market announcements and stakeholder relationships.
• Process live market announcements, maintain issuer data, implement trading halts and monitor market events.
• Create and maintain instruments, implement corporate actions, and ensure issuer information is accurate and communicated to stakeholders.
• Investigate and resolve operational incidents, identify root causes, and escalate issues in accordance with established procedures.
• Participate in testing, maintain operational documentation, and contribute to process, control and system improvements.
• Manage competing priorities in a fast-paced environment, taking ownership of tasks and issues through to resolution.

To be successful in this role you will have:

ESSENTIAL

• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Ability to learn new processes, products, and systems quickly.
• Strong written and verbal communication skills.
• Ability to build effective working relationships with colleagues and stakeholders.
• Good organisational skills, with the ability to manage competing priorities and meet deadlines.
• Analytical and problem-solving skills, with the ability to identify issues and follow them through to resolution.
• Proactive approach to work, with a willingness to suggest improvements and contribute new ideas.
• Comfortable working in a fast-paced operational environment.
• Intermediate Microsoft Office skills, particularly Excel.
• A genuine interest in financial markets and a desire to build a career in market operations.

DESIRABLE

• Experience in an operational, administrative, customer service, or financial services environment, ideally with exposure to markets, listed companies, financial products, or corporate actions.
• Familiarity with operational systems and databases, along with exposure to testing, process improvement, change initiatives, or regulated environments involving risk and compliance.
• Knowledge of NZX markets, financial market infrastructure, or exchange operations.

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